Over the returning flight we checked in as well as the team greeted us and seemed incredibly Qualified. Obviously until we go to the counter. The youthful man was pretty inexperienced. The agent close to him explained that we place the incorrect ticket on among our 8 bags. They two gentlemen could not perform it out and mainly explained to us every little thing was Okay.
I felt compelled to point out which i can not fly with you, as you continue on to deal with people devoid of regard. The newest, the service Canine challenge. What on earth is Completely wrong with your coaching? No matter what it really is, I simply cannot fly with a company that can't thoroughly practice its personnel. Great bye!
My flight was to go away at 6 a.m. which implies depart your bed and your property ahead of the crack of dawn. Only to undergo stability and after that sit while in the airport lounge since the crew was unable to fly.
I am at the moment on the flight from JFK to LAX on American Airways (flight 0019) and was Exceptionally frustrated that I Pretty much skipped the flight because of extraordinarily Extensive traces to obtain as a result of protection. For my eleven:00 struggle, I arrived with the airport at 9:45 — pleased to obtain loads of the perfect time to get to my gate, or so I thought; I hardly produced it over the flight and I had been the last one within the door with no time for you to get drinking water or utilize the restroom.
I've to admit that I was selfishly pleased to have the ability to ebook my flight just before all your other shoppers and that the agent was able to remove the fees.
On our very last trip the leg in the journey from lax to Dallas was the worst I’ve ever experienced .The seating was so limited I could not read a magazine due to tightness on the seating I feel the airplane was an A 320 ,be sure to Get hold of me you can find a pair items with regards to the service usually,thank you, Brian Galbally
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Ny,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa del retraso,yo llame esa noche en el hotel y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
PS I'd her around the return flight and it absolutely was evenm improved she lives within the Phillie spot and I lived in the same region for couple a long time so we had a dialogue about that .
Soon after this communication, I´ve made an effort to cancel our flight (not surprisingly I didn´t would like to fly Within this aircraft any longer), however the attendant organization brusquely warned us that In the event the airplane was fixed, our baggage would go Using the plane! Even if I requested For additional of 3 periods to acquire my luggage. Just after +/- 3 hours, Despite quite a bit of folks frightened and anxious the aircraft remaining towards Miami. As everyone in the airplane shed the connection that might occur at 21: 30h, AA educated us that we'd be reallocated in another and previous flight on the working day, at midnight. Specified the lack of space we deal with in the initial flight (from São Paulo), we experienced managed to book the seat 20, which there won't be any chair before us, so a little more Room for that legs. Which fell down as a consequence of these issues with the delay. Arriving for the airport, they made us operate (the dude of AA arrived in just a little auto and stated to everyone Hurry up Fellas, hurry up) for the plane. Whenever we arrived at the door the manager told us that we would need to go independent while in the plane Which we shed the chair 20. She explained to us that she needed to individual Other folks persons to to let an adult with a child. Funny no?? What does she wished?? My six a long time aged boy traveling alone??? I just said which i needed to fly together, it had been our past day of family vacation. I even acknowledge to be accommodated on the subsequent flight, she just reported, no you'll fly During this a single, and again I heard, your luggage will go on this flight. My son understood what was mentioned and her explanation start to cry for the reason that he didn´t wished to be separated from amongst us.
Worst Airline at any time?!?! Misplaced my luggage in Charlotte NC, February 6 soon after providing it (in conjunction with my spouse’s) to two attendants on the baggage belt for returning passengers. Hers arrived in on our flight, mine didn't. Now eleven times afterwards and following obtaining gone through phone hell and a few incredibly non caring folks, I have experienced no Get hold of from any individual. The conventional response is “we are still endeavoring to Track down your baggage”. Their questionnaire and all forms have already been despatched to Baggage Assert Office but not a soul actually seems to have an interest in doing everything to ease their complications.
Make sure you notify me how This may be settled. I do enter the correct precheck number around the reservation sort and The client service agent has also Test it. This doesn't use fantastic relations that has a shopper who flies 8 to 10 occasions a year.
It could be a glitch for you nonetheless it signifies that I've to stand in a long line which can be quite distressing by using a knee cap that has been damaged.
The final two instances I've flown on American Airways from BWI to MIA my precheck clearance has not proven on my ticket. When I have spoken to purchaser service I'm dismissed with “It is simply a glitch”.
The climate in Dallas from 11:00 am till perfectly following 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with weather as The trail was immediate and never altered except for slight turbulence which caused altitude modifications to avoid. The weather conditions in DC was crystal clear and no rain. Temperature predicted for Charleston WV did happen 45 minutes once the at first scheduled landing time must have happened. It truly is my perception that American Airlines could have and should have presented much more in just how of logistical skills in Dallas for gate availability and contingency options when gates are blocked, much more help for delayed connecting flights to help travellers and steer clear of missed flights, and more humanity and being familiar with for travellers stranded during the night time in a big city without any information and facts, methods, etcetera. We were not offered anything at all by Vanessa S. or perhaps the gate staff. I did go to the ticket counter in DC along with a Supervisor, Sandra did present our very first and only apology and knowledge on hotel shuttles within the airport and a reduction voucher excellent at several resorts. Incidentally, our luggage which was checked wasn't accessible to us on Friday night time and we had been made available a complimentary toiletry bag. Baggage staff had been incredibly courteous plus the emphasize of our consumer encounter. Because we couldn't get re-booked until eventually the subsequent day And that i couldn't get to Charleston WV as desired for small business obligations, I rented a resort place in DC in addition to a rental auto and drove myself to Charleston WV from Washington DC. the subsequent early morning to be able to get there as wanted. The result of my encounter left me feeling really disappointed in the customer service available at American Airlines.